Are you a seasoned ServiceNow expert with a passion for leadership and development?
Join Sopra Steria's brand-new ServiceNow Practice, poised for tremendous growth, and be part of one of the most special and ambitious ServiceNow projects globally. As a ServiceNow Developer Team Lead in our Government and Transport sector, you'll lead and mentor a dedicated team of early-career professionals while being responsible for the support of our Managed Service Domain Separated ServiceNow Platform. In this role, you'll use your technical and management expertise to guide the team in delivering exceptional service to multiple customers, acting as a key 2nd/3rd line support when complex issues arise.
Shape the future of ServiceNow talent and make a global impact!
We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities.
This role would be mainly working from home with ad hoc travel to our our offices and client sites.
What you'll be doing:
1. Leading the team, including mentoring and coaching and preparing the team to move to their next role within the ServiceNow practice.
2. Acting as the technical expert to resolve complex incidents that the 1st line support team is unable to address.
3. Making sure that all tasks completed by the team are fully documented in accordance with the standards in place.
4. Supporting the onboarding of new customers to the managed services platform.
What you’ll bring:
5. A background in leading, coaching, and mentoring teams to consistently deliver high-quality work.
6. Extensive experience in supporting and managing ServiceNow platforms.
7. Expertise in meeting tight SLA targets and driving performance under pressure.
8. Willingness to provide out-of-hours support and guidance during critical incidents.
9. ITIL certification with a deep understanding of service management best practices.
10. The ability to engage effectively with varying team members and customers.
11. A passion for continuous learning, growth, and knowledge-sharing.
12. Certified ServiceNow Implementation Specialist (CIS) in ITSM module and/or Certified System Administrator (CSA).
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Permanent
Location: Anywhere; mainly working from home with ad hoc travel to our offices and client sites.
Security Clearance Level: SC
Internal Recruiter: Jen
Salary: £60,000 - £65,000 per annum
£5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.