Role: Apprentice Administrator - Customer Care Level 2
Salary: £11,832 per annum
Location: Plymouth
Contract/Hours: Permanent Fixed Term (12-18-month contract)
Interviews: To be held week commencing the 10th of February 2025
Benefits:
* 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
* Gain professional qualifications and excellent training/development opportunities
* Flexible maternity, adoption, and paternity packages
* Pension with up to 7% employer contribution with included life assurance cover
* Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.
A bit about the role
As an Apprentice Administrator, you'll be responsible for providing business support to other staff members, assisting with communication between departments and locations. You'll handle data entry, welcome visitors, and oversee booking systems to ensure our service runs smoothly.
This apprenticeship is a fantastic opportunity to learn about office procedures, improve your organisational skills, and develop a solid understanding of administrative processes within a business. You will work across two of our services within Plymouth Monday-Friday (9.00 - 16.30); one of your working days will be used for coursework/college attendance. If you're ready to embark on a rewarding career path and grow your professional capabilities, we want to hear from you!
How you'll help to create brighter futures
* Undertaking varied administrative tasks including reception duty, meeting and greeting visitors, photocopying, filing, data input and collation, and operating systems.
* Assisting or taking the lead responsibility for producing letters, reports, and other documents using IT systems including MS Outlook, Excel, and Word.
* Working collaboratively as part of a team and providing help and support to other team members.
* Answering the phones ensuring messages are processed and other enquiries dealt with in the appropriate manner.
* Processing incoming and outgoing post as required.
* Attending courses and training events as required to enhance skills, knowledge, and experience to enable you to thrive in the role.
Let's talk about you
Are you resilient and have a positive approach to change and challenge? We are looking for someone with a 'can do' attitude to join our team. Ideally, you will have:
* Strong communication skills, both written and verbal
* Willingness to study for Customer Care Level 2 Apprenticeship
* Ability to work well within a team and independently
* Good organisational skills and attention to detail
* Basic knowledge of office software (e.g. Microsoft Office)
* Willingness to learn and take on new responsibilities with a proactive attitude towards problem-solving
* Understanding of inclusion and diversity in a workplace
Good to know
We encourage all candidates to carefully review the job description to ensure a clear understanding of the role and to confirm that they meet the specified criteria before applying.
Contact: Shannon Neander on 01923 361518 or email us quoting reference 10636
Diversity, equality and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Don't meet every single requirement?
If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.
Want to know more about Action for Children?
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