An exciting opportunity has arisen for patient centered individuals to join the Abdominal Medicine & Surgery CSU in the role of Assistant Patient Services Coordinator. This post is located within a modern office building - 2 Park Lane which is a short distance away from Leeds General Infirmary and Leeds City Centre. The office is easily accessible via public transport including by train. This role will involve leading a team to meet performance targets with regards to national targets. The successful candidate should have knowledge of the Leeds Teaching Hospitals Access Policy and be able to apply this to patients on the waiting list. There will be aspects of HR and staff management within this role so previous experience within these areas would be beneficial. We are looking for someone who is enthusiastic and proactive with regards to quality and service improvements. This role will be part of a team of 4 Assistant Patient Service Coordinators and there will be an expectation that there will be cross cover when other members of the team are on annual leave. For more information or an informal conversation regarding the role please contact: Paula Bourke Business Manager paula.bourke1@nhs.net or 07766781967 CORE BEHAVIOURS AND SKILLS Essential core behaviours and skills include: The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude. The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department. To support and guide their team, including the development of an induction programme for new members of staff. To provide a high standard confidential, effective and accurate administration service. Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff. Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety. CORE KNOWLEDGE AND UNDERSTANDING Essential core knowledge and understanding to include: The post-holder to possess a good standard of written and spoken English Basic computer literacy and willingness to further computer skills. A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration. An understanding of team management and the policy and procedures governing the Trusts approach to managing staff. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Staff Supervision Coordinate the day to day activities of a team of administrative staff including clerical officers, medical secretaries and supervisors. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role. To be actively involved in the recruitment process. To ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services in order to maintain a complete and seamless service to patients. Continually review staffing levels and ensure there is adequate cover for staff during periods of absence or flexible working practices in order to maintain a quality service. Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals. Contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day to day basis support individual learning and development. Service Management To take a lead role in the management of elective lists, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies. Responsible for the collection of data and performing regular audits by random sample. Depending upon the outcome of the audit, taking follow steps as necessary with instruction to fix any issues. Such other duties at a comparable level of responsibility as may be allocated to the post or post-holder. Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the CMT, the Leeds Teaching Hospitals Trust and the NHS Health and Safety/Risk Management Infection Control Equality and Diversity Patient and Public Involvement Training and Personal Development Continuous Professional Development Respect for Patient Confidentiality The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. COMMUNICATION & WORKING RELATIONSHIPS It is essential that the Assistant PSC maintains and develops good working relationships with all staff. This will involve considerable liaison with consultants, nursing staff, managers, medical secretaries, and patient administration staff throughout the Trust. SPECIAL WORKING CONDITIONS Physical Effort: Post holder requires advanced keyboard skills, may occasionally be required to lift case-notes for short periods from floor/shelf to desk. Case notes approx 1kg max Mental Effort: There is a frequent requirement for concentration where the work pattern is predictable. There is an occasional requirement for concentration where the work pattern is unpredictable. Regular concentration required to manage a team making sure Patient Access Policy and Procedures are adhered to. Emotional Effort: Post holder may rarely be required to deal with information about patients that are seriously ill. Being a point of contact for patients to make complaints, the Asst. PSC would be expected to deal with the situation and attempt to resolve any issues that arise. Working Conditions: Post holder may rarely encounter aggressive patients either on the phone or face to face. Post holder should be working in normal office conditions.