Who We Are:
Bender is known for its commitment to innovation and safety in electrical systems, especially in a healthcare setting where electrical safety is critical to patient well-being.
As a company, Bender has been at the forefront of electrical safety innovations for over 75 years and has gained a strong reputation for high-quality products and solutions, as well as expertise in compliance with international electrical safety standards. Experience within a sales background is preferable; however, consideration will be given to candidates that can demonstrate strong electrical knowledge and experience in managing electrical failures and problem solving.
Main Purpose:
Responsible for supporting the Customer Relations team and customers on all Electrical assets, deliver mini complex projects, and implement a supporting technical team for Bender Pulse, including process development.
Key Responsibilities:
* Provide technical support to all customers and the CRC team on Electrical assets both on and offsite.
* Review service reports to understand remedial recommendations and advise colleagues on actions required, supporting with selecting the correct parts.
* Feedback to Head of Engineering and Supply Chain Manager on suggested van/Service stock to improve 1st Fix and reduce clients' downtime.
* Be the first point of contact for all technical queries/callouts to identify the best course of action (NWH).
* Support and order spare parts to bring systems back to full health.
* Support the team with UPS and Battery replacements when necessary.
* Review, create, and approve internal engineering technical support processes and systems.
* Provide remote service monitoring and data analysis (Bender Pulse).
* Work alongside Head of Customer Service to develop training programs for CRC team including library question bank.
* Assist service and project department in completing and updating job-specific risk assessments and method statements.
* Be responsible for undertaking smaller but technically involved bespoke remedial projects.
* Build, lead, and develop a high-performing engineering support team covering all sectors and cloud-based data analytics.
* Promote cross-functional working and demonstrate a one-team approach.
Experience & Qualifications:
* Electrician 18th Edition with recognised apprenticeship.
* 5+ years experience with Bender Equipment.
* Clean driving licence.
* Electrotechnical Certification Scheme (ECS).
* SSSTS Card would be preferable.
* DBS checks will be required.
* Experience on Bender Equipment.
* Experience with UPS systems.
In addition to a competitive salary, Bender UK offers the following benefits:
* Pension auto-enrolment after 3 months, with 6% employer contributions and opportunity to make your pension contributions via salary sacrifice.
* BUPA private medical insurance after 6 months.
* Employee rewards scheme.
* Death-in-service benefit.
* Employee Assistance Programme.
* 25 days holiday plus Bank Holidays and ability to buy and sell annual leave.
* Cycle to Work schemes.
* Company Events.
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