Job Description
My Client is recruiting for a Technical Support Engineer in the Water Sector.
Position: Technical Support Engineer
Location: Home-based - Nationwide (with frequent travelling to visit sites)
Type: Permanent, Full-time, 37 hours
Benefits: 25 days annual leave, Company vehicle + Fuel card, Comprehensive pension scheme
Are you a Technical Support Engineer, or an aspiring Technical Support Engineer, looking to take the next step in your career by joining a successful and rapidly growing global company that offers structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and making a change to the planet?
If so, we have a fantastic opportunity to join our leading, well-respected water technologies company, where you will play a pivotal role in providing technical support to engineering and commercial departments. The ideal candidate will have extensive knowledge and experience of water sector products, applications, and markets.
Responsibilities:
1. Technical Support (2nd Level Support) - Relating to the technical support of technology and support products.
2. Receive and manage requests from internal and external stakeholders.
3. Documentation - Support the creation of all documentation related to the execution of service delivery activities, including work instructions and service delivery plans.
4. Technical Bulletins - Produce and share with related members and maintain a distribution record of the information shared.
5. Technology Development - Collect and create new ideas for using cutting-edge technology to improve current and implement new service methods, digital tools, and approaches to learning.
6. Services Projects - Support and coordinate the preparation of all necessary documentation and materials needed to deliver Services (Service acceptance criteria, service delivery plans, drawings, manuals).
General Requirements:
1. Excellent communication skills with previous client-facing experience.
2. Attention to detail and ability to be concise and thorough in documentation.
3. Be punctual and presentable.
4. Extensive knowledge and experience of the company products, applications, and markets.
5. Experience and knowledge of water technologies such as Ion Exchange, Reverse Osmosis, and Continuous Electro-Deionisation.
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