Job Title: Shift Leader – Café Operations Location: Chalk Farm - Camden Reports to: Cafe Manager Hours: 32 hours per week, across Monday-Sunday Hourly Rate: £12.50 per hour About Us: We are a community-focused café dedicated to creating a positive, inclusive environment where both our team and customers feel valued and welcomed. Our café supports women through training and employment opportunities, providing a supportive space for personal and professional growth. We are passionate about delivering high-quality food, coffee, and customer service and are looking for a Shift Leader to support our Café Manager in upholding our mission and values. Job Summary: The Shift Leader plays a vital role in ensuring smooth operations during their shift, overseeing production, service quality, and team performance to meet the café’s standards. This position supports the Café Manager in managing daily operations, ensuring customer satisfaction, and fostering a positive work culture. The Shift Leader also assists in training new employees, providing a welcoming environment, and maintaining safety and cleanliness standards. Key Responsibilities: Operations and Quality Control Support the Café Manager in ensuring quality control and consistency in product preparation, including coffee and food. Enforce safety codes and procedures, ensuring a safe work environment. Monitor production and service standards throughout each shift, ensuring timely and high-quality completion of tasks. Assist in maintaining café equipment, reporting any issues to the Café Manager, and ensuring repairs or maintenance are conducted promptly. Oversee cleanliness standards in all areas of the café. Team Leadership and Training Train and induct new staff, including apprentices and work placement individuals from the Luminary Training Programme, helping them adapt to the café environment. Support the Café Manager in organizing training sessions and team events to enhance skills and camaraderie. Provide constructive feedback and recognition to team members, promoting a collaborative and positive culture. Conduct preliminary investigations and report any accidents or incidents occurring during shifts. Customer Service and Community Engagement Ensure customers receive exceptional service, supporting staff in delivering friendly and attentive service. Build relationships with regular customers and contribute to fostering a welcoming atmosphere in the café. Support the Café Manager in community-building efforts, creating a positive experience for women participating in our programmes. Administration and Reporting Assist in keeping accurate records of production, sales, and customer service activities throughout shifts. Coordinate with the Café Manager on inventory, supplies, and other resources needed to run shifts smoothly. Cover the Café Manager’s duties during their absence, ensuring business continuity and high standards. Job Requirements and Abilities: Necessary Experience: At least 1 year as a shift leader and working in a fast-paced café environment, with strong knowledge of coffee preparation. Technical Skills: Proficient in POS systems and G-Suite; experienced in coffee making, including dialing in and latte art. Interpersonal Skills: Strong communication skills; able to provide excellent customer service and lead a team. Leadership: Ability to take initiative, problem-solve, and support team morale under pressure. Physical Ability: Able to handle and lift items up to 50lbs as required. Flexibility: Willingness to work varied hours/days based on business needs. Eligibility: Proof of eligibility to work in the UK. Desirable Community Engagement: Experience working with or supporting disadvantaged individuals or groups. Training Experience: Experience in training others in coffee preparation and customer service. Extended Shift Leader Experience: 2 years of experience in a shift leader role. Perks & Incentives: Free barista coffee during shifts 50% discount on all food and drink 20% discount on online purchases Opportunities for ongoing training and professional development Free annual birthday cake upon completion of probation Please ensure you have read our Faith Policy If you are a motivated individual passionate about quality coffee, exceptional customer service, and building a supportive team culture, we’d love to hear from you Apply today to be part of a positive and impactful workplace experience.