To provide all administrative processes which support the receiving, acknowledging and tracking of complaints and incidents received by the Divisions. Liaising with appropriate Head of Operations, Matrons and Lead Investigators regarding investigation of complaints/incidents and managing and maintaining the Divisional Tracking Systems. Sending associated correspondence to those staff members required to provide information to assist in investigations of identifying expectations, deadlines etc. Identifying and escalating any concerns or delays in association with investigations. Maintain and updated the relevant Datix record for all Divisional Complaints/ Incidents to support visibility on the Trust Business Intelligence System (Light). Attendance at Care Group and Divisional meetings as required. To work as part of a Divisional team, providing support to the Division with administrative duties for all aspects of Governance and Assurance. To provide weekly, monthly and quarterly reports from Datix and other local databases. To take notes at meetings, including the weekly safety meetings for all divisions and the hospital site safety meetings. Work collaboratively and co-operatively with others to develop and facilitate the Governance and Assurance objectives. Responsible for data entry of all relevant information to local IT systems. Maintain tracking systems for the caseload management of complaints, incidents and best practice guidelines ensuring that reminders are sent to responsible staff. Act in a way which supports and protects patients confidentiality, whilst supporting equality and diversity. Support the diary and governance administration for the Assistant Director of Governance and Head of Governance.