Workshop controller

Job Description

Workshop Controller


Pembrook Resourcing are currently seeking a workshop controller to join their client’s aftersales department, as a Workshop Controller you will play a key role, ensuring the workshop runs smoothly and efficiently.

You will calculate and manage the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards. As a Workshop Controller you will allocate work to the Technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers guidelines.

We are looking for a strong communicator to take a customer focused approach to their work and also have the skills to influence others to succeed.

Essential Requirements -

You will possess excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role. My client would also consider a technician looking to progress

Strong organisational and prioritisation skills

Able to take initiative and ownership of issues with a proactive can-do attitude

Able to multi-task and switch between task

A team player who offers help and support to others

Willingness to learn and keep up-to-date with product and technical information

Thrives in a high pressured environment