We understand that everyone's path is unique, so we will carefully consider which area suits you best. Our four-year programme begins with two years in a designated team, where you will gain hands-on experience, after which, there may be the opportunity to explore other teams within Investment Operations and further broaden your knowledge and experience across this business area. Along with learning and completing the daily tasks within the team, you will have the opportunity to be involved in projects that help us enhance our processes and gain exposure to new technologies and applications. Your ideas are important to us, and this will be your chance to develop your skills and build strong relationships across the business. You will have lots of potential to grow and develop and we will support you at each stage in your journey. What might a day in this job look like? There will be a variety of tasks and responsibilities in your role which might include:
* Keeping our clients' information up to date: You will play an important role in ensuring our client data is always accurate, helping us maintain strong client relationships.
* Dealing with internal and external counterparties: Working with different counterparties, both within and outside the company, building connections and developing your communication skills.
* Query Management: Taking charge of resolving queries. This may be managing the team's email inbox, answering queries and problem solving!
* Performing accounting reconciliations: Checking that the data we provide is accurate and correct.
* Participating in team projects and meetings: Getting involved in exciting projects and meetings, where your ideas and contributions will help improve our processes.
* Working with colleagues to enhance the service we provide to our clients: Team up with colleagues to improve the services we offer, making a real impact on client satisfaction.
What will I learn? The apprenticeship programme will provide a mixture of classroom-based and on-the-job training to allow you to achieve an SVQ in Customer Service in Financial Services at SCQF Level 6. You will also be expected to sit and pass the Investment Operations Certificate (IOC) modules during the first two years of your apprenticeship.
* Excellent communication skills
* Ability to build strong relationships
* Strong client focus
* The ability to work well in a team
* A positive attitude and enthusiastic manner
* Good organisation and time management skills
* The ability to work methodically and accurately
* A National 5 in Maths and English, or equivalent, as a minimum
Due to the nature of the learning pathway, the role is an on-site position, based in our Edinburgh office. Critical skills - (similar to competencies)
* Adaptability
* Improvement mindset
* Nurture relationships
* Systems thinking
* Data literacy
* Team working
Baillie Gifford is an investment management company founded in 1908. Since that time, we have grown into a leading global company and invest in some of the world's most exciting businesses. We work hard for our clients and employ over 1,700 people, most of whom work in Edinburgh, but also in global offices that include London, New York and Shanghai. People are often surprised by the variety of roles available within Baillie Gifford, which can include operations and technology specialists, investment managers, lawyers, finance experts to name a few. At Baillie Gifford we're committed to the wellbeing of our employees and are proud of our supportive working environment helping to nurture and develop our talent. Our culture isn't just limited to our work though - there's an abundance of social events and groups to get involved in, from the annual dinner dance and office outing, to touch rugby and yoga classes., At Baillie Gifford we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings.