Job summary The Knares Medical Practice in Basildon, has an exciting opportunity for a medical receptionist/administrator to join their team on a part-time basis, for 20 -25 hours per week. This role is to ensure a friendly, helpful and efficient service to the doctors and patients at our busy practice. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Main duties of the job Answering the telephone and dealing with enquiries in a helpful, tactful manner. Making appointments for patients, surgeries and clinics on the appropriate computerised diary system. Induction of staff when they arrive before starting their clinics, familiarising them to the surgery, showing them the fire exit, panic button etc. Ensuring that they sign the confidentiality agreement etc. Extracting records for surgeries and clinics when required. Making sure that referrals are completed. Opening and closing of the clinic premises as appropriate. Tidying waiting area before and at the end of the clinic. Checking stock in clinical rooms to ensure that everything required is made available. Admin activities as advised by practice manager. Other reasonable tasks necessary to fulfil your role and assist with the smooth running of the primary care network. About us The Knares Medical Practice in Basildon is part of the West Basildon Primary Care Network (PCN). The doctors and staff at the surgery are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Date posted 06 April 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number 28505 Job locations 93 The Knares Lee Chapel South Basildon Essex SS16 5SB Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being tactful and empathic in distressing situations. Experience of typing and using Word and Excel. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Person Specification Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being tactful and empathic in distressing situations. Experience of typing and using Word and Excel. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address 93 The Knares Lee Chapel South Basildon Essex SS16 5SB Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)