The Role This role is responsible for designing, implementing, managing, and optimising our IT infrastructure. This role requires a deep understanding of enterprise IT systems, networking, security, and cloud technologies. It will play a crucial part in ensuring the resilience, security, and scalability of our infrastructure, supporting critical banking operations. There will be a mixture of technical support, BAU, and project work set by the IT Support and Infrastructure Manager. Due to the nature of the role which supports predominantly office-based stakeholders, and the benefit of on-the-job learning and mentoring, this will be an office-based position. Responsibilities × Design, deploy, and maintain IT infrastructure, including servers, storage, networking, and cloud environments. × Lead infrastructure projects and ensure alignment with the bank’s technology and business strategies. × Manage Windows and Linux-based systems, virtualization platforms (VMware, Hyper-V) and cloud services (365 & Azure). × Oversee network security, firewalls, VPNs, and cybersecurity measures to ensure compliance with banking regulations. × Implement automation and scripting solutions to improve operational efficiency (PowerShell etc). × Conduct performance tuning, capacity planning, and proactive monitoring of infrastructure systems. × Provide Level 2 and Level 3 support, troubleshooting complex technical issues, and collaborating with internal teams and vendors. × Ensure disaster recovery (DR) and business continuity planning (BCP) strategies are in place and tested regularly. × Stay up to date with industry best practices, emerging technologies, and regulatory requirements in financial services. Professional Experience × Minimum three years’ experience working in an IT support and a customer service-focused environment × Professional manner with excellent communication and telephone etiquette; able to interact with all levels of seniority within the firm. × Ability to work under pressure, listen and interpret customer needs accurately with a positive attitude. × Analytical mindset with persistence in solving challenging problems. × Attention to detail and logical thinking. × Can-do attitude and strong organizational skills. × Ability to prioritise key tasks and meet strict deadlines. × Proven track record as an effective team member. × Passion for technology and its effective application within the business. × Experience working in a smaller corporate environment ( Technical Experience: × Experience with a complex infrastructure environment spanning multiple sites. × Windows Server 2016–2025. × Azure Cloud / Azure AD / SSO / MFA. × Virtualization – VMware (ESXi, vCenter) & Hyper-V. × Active Directory. × Desktop/User automation using Group Policy and SCCM. × PowerShell scripting. × Microsoft Intune Endpoint Management. × Exchange Online and Exchange Server 2019 / Hybrid environments. × Office365 administration. × Microsoft SCOM/SCCM. × Veeam backup solutions. × Storage – NetApp or similar. × Network fundamentals, preferably Cisco. × Fortinet firewalls, or similar. × Experience with Office Add-ins troubleshooting and problem-solving. × Telephone Systems, preferably Mitel × Citrix Virtual Apps & Desktops, NetScaler experience. × Bloomberg, Refinitiv, FactSet, Fidessa, or other Market Data experience. × Disaster recovery / BCP. × SQL Server database management & administration.