Exciting opportunity for an Inside Sales Executive for a fast paced Creative Service business in the Preston area. This is a great opportunity for an individual who enjoys working in a SME working closely with customers and collaborating with all departments within the business.
Duties and responsibilities include:
* Dealing with inbound sales enquiries via telephone, email, web platform, live chat and social channels and converting to sales.
* Building a qualifying pipeline leading to sales conversion.
* Establishing the customers' requirements through building rapport and using effective questioning whilst upholding our Fun Expert Values.
* Solution finding, concept building producing quotes and proposals in line with needs.
* Identifying upsell opportunities whilst providing a high level of customer service. Effectively manage client expectations, prioritise responses, and coordinate input from other departments to ensure a smooth customer journey.
* Collaborate with the Logistics and Operations teams to ensure smooth transition from the sales to delivery.
* Handle any client amendments, queries and problems and solve any order challenges.
* Undertake post event follow up for all agreed clients, completing any resulting actions.
* Maintain regular contact with customers to encourage growth by ensuring we are their first choice for entertainment.
* Make sure that information is dealt with accurately and entered onto o...