Service Supervisor role involves coordinating impeccable service, supporting teams, and driving continuous improvement. Key responsibilities include supervision and training, quality control, logistics management, and customer service. The ideal candidate has previous experience, a passion for food and customer service, and excellent organisational abilities. They must be able to adapt to challenges and opportunities with a solution-oriented perspective and work according to the BaxterStorey core values. We are an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
Key Responsibilities:
* Supervision and Training - recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance
* Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
* Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
* Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services
Requirements:
* Previous experience commensurate with role
* Have a contagious passion for food and customer service
* You draw satisfaction from supervising, training, and supporting a team
* Understanding of delegation and influencing skills
* Excellent organisational abilities; high attention to detail
* Concise and effective verbal and written communication
* Ability to adapt to challenges and opportunities with a solution-oriented perspective
* Works according to the BaxterStorey core values
BaxterStorey Values:
* ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
* WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
* CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
* FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.