Job Title: Senior WAN Engineer - SD-WAN Expert
About the Role:
We are seeking a highly skilled and experienced Senior WAN Engineer to join our team as an SD-WAN expert. In this role, you will be responsible for providing technical support and assistance to our customers in the areas of network monitoring, event management, investigation, diagnostics, and solution implementation.
About You:
* You have experience working in a 3rd NOC support group and possess a strong background in Networking as a Subject Matter Expert (SME).
* You have knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers.
* You have thorough knowledge of network technologies related to the Cisco/Juniper product set.
* You have experience in a support role in a WAN environment, with knowledge of IP, Routing, SD-WAN solutions, encryption, and edge virtualization.
Responsibilities:
* Network monitoring & event management via Orchestrator tools.
* Detailed investigation and diagnostics.
* Create workarounds, solutions, and mitigations for identified issues.
* Escalate issues requiring more detailed analysis and investigation.
* Receive and analyze customer fault reports and technical enquiries.
* Perform remote diagnostic tests to aid primary fault rectification.
* Ensure all work performed complies with quality requirements.
* Configure equipment for customer installation.
* Implement approved configuration changes.
* Assist in collation of performance and availability data.
* Test and development in the Pre-Production environment and rollout to the Production environment.
Requirements:
* Experience working in a 3rd NOC support group.
* Networking SME.
* Knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers.
* Thorough knowledge of network technologies relating to Cisco/Juniper product set.
* Experience in a support role in a WAN environment, with knowledge of IP, Routing, SD-WAN solutions, encryption, and edge virtualization.
Salary: The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience and qualifications.