Job summary University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Main duties of the job The Respiratory Centre at University Hospital Southampton, NHS Foundation Trust (UHS) is looking for an organised and enthusiastic team player with good telephone and interpersonal skills, to join our hardworking team of administrators. The role is being offered on a part time basis of 22.5 hours per week. The post holder will be required to work 3 days a week Monday - Friday. Hours and Days to be arranged with the successful candidate. Your job role will be mainly dealing with the Pulmonary Function Tests with some cross cover. About us As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Fixed term Duration 9 months Working pattern Part-time Reference number 188-AC031124 Job locations Southampton General Hospital Tremona Road Southampton SO16 6YD Job description Job responsibilities The main duties of this role will be: To provide an excellent customer service to patients, relatives/carers and to external agencies. To provide and maintain clinical utilisation by the contact and confirmation of appointments with patients. To book and highlight all available clinical capacity within short tern arounds. To work in a Speciality Administration Team (SAT) and provide cross-cover for other staff across the Care Group to ensure a consistent and effective administration service is maintained at all times. Register referrals and make arrangements for clinical grading. Arrange inpatient appointments, confirming, cancelling, and changing appointments as necessary for both pre-assessment and admission. Create, maintain, and make additions to waiting lists. Ensure patients are communicated with effectively in relation to their appointments/admission via email, phone, or letter. Arrange transport and translation services where necessary. Ensure appointments/admissions are in line with the Trusts access policy, highlighting issues and taking corrective action where necessary. Process requests for clinic/admission changes, cancellations, and creations. Courteously and efficiently receive all telephone enquiries from patients, carers, and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner. Ensure that patient phone calls are answered in accordance with Trust policy. Job description Job responsibilities The main duties of this role will be: To provide an excellent customer service to patients, relatives/carers and to external agencies. To provide and maintain clinical utilisation by the contact and confirmation of appointments with patients. To book and highlight all available clinical capacity within short tern arounds. To work in a Speciality Administration Team (SAT) and provide cross-cover for other staff across the Care Group to ensure a consistent and effective administration service is maintained at all times. Register referrals and make arrangements for clinical grading. Arrange inpatient appointments, confirming, cancelling, and changing appointments as necessary for both pre-assessment and admission. Create, maintain, and make additions to waiting lists. Ensure patients are communicated with effectively in relation to their appointments/admission via email, phone, or letter. Arrange transport and translation services where necessary. Ensure appointments/admissions are in line with the Trusts access policy, highlighting issues and taking corrective action where necessary. Process requests for clinic/admission changes, cancellations, and creations. Courteously and efficiently receive all telephone enquiries from patients, carers, and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner. Ensure that patient phone calls are answered in accordance with Trust policy. Person Specification Qualifications, Knowledge & Experience Essential Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard NVQ 2 diploma or equivalent experience Experience of working in a customer led environment Competent in the use of Microsoft Office packages Evidence of computer literacy Desirable Courses/further study attended to demonstrate evidence of personal development Proficient in the use of hospital computerised patient systems Call handling experience Experience of working shifts Values & Behaviours Essential Patients First Always Improving Working Together Person Specification Qualifications, Knowledge & Experience Essential Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard NVQ 2 diploma or equivalent experience Experience of working in a customer led environment Competent in the use of Microsoft Office packages Evidence of computer literacy Desirable Courses/further study attended to demonstrate evidence of personal development Proficient in the use of hospital computerised patient systems Call handling experience Experience of working shifts Values & Behaviours Essential Patients First Always Improving Working Together Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital Southampton NHS Trust Address Southampton General Hospital Tremona Road Southampton SO16 6YD Employer's website https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)