Income Officer Location: Birmingham Duration: Permanent Salary: £29,905 Car Allowance Purpose: Maximise income collection through effective rent and service charge recovery while supporting tenancy sustainment. Key Responsibilities: Regularly monitor rent accounts, providing a customer-focused service to prevent arrears. Conduct home visits/virtual meetings for income recovery. Maintain knowledge of housing/welfare benefits, signposting tenants as needed. Collaborate on Welfare Reform strategies and adapt policies accordingly. Liaise with external agencies to resolve benefit/payment issues. Prepare cases for court and represent the Group in legal proceedings. Maintain accurate records on CRM systems. Develop campaigns and monitor income recovery KPIs. Ensure compliance with GDPR and equality/diversity policies. Requirements: Experience: 2-3 years in social housing and income recovery, including court case preparation. Education: 5 GCSEs (Maths/English) or equivalent professional qualifications. Knowledge/Skills: Strong understanding of social housing, income management, housing/welfare benefits, and legislation. High numeracy/literacy and proficiency in Microsoft applications. Excellent interpersonal, communication, and decision-making skills. Clean driving license with access to a vehicle. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business