Summary
Oldbury Late Night Pharmacy are seeking a motivated and enthusiastic Customer Service Apprentice to join their pharmacy team. This role will involve a variety of customer service duties, providing essential support to operations while also interacting with patients.
Annual wage
£13,312 a year
The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday: 9am - 5pm or 10am - 6pm (1 hour lunch break)
40 hours a week
Possible start date
Thursday 27 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Front of house, working on the counter. Interacting with patients/ customers.
* Issue prescriptions
* Dealing with queries/ complaints
* Contacting Doctors
* Calls, emails
* Till work
* Stock check
Where you’ll work
196 Causeway Green Road
Oldbury
B68 8LS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STAFF SELECT LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Level 2 Apprenticeship Standard
* Functional Skills Maths/ English if required
* No day release - apprenticeship completed within the working environment
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Team working
* Creative
* Initiative
* Non judgemental
* Patience