Job Description
At Bell Integration, we're committed to delivering exceptional IT services that drive digital transformation. As a Service Desk Analyst, you'll play a vital role in ensuring seamless support for our end-users.
Key Responsibilities:
* Provide timely and effective incident management, resolving issues quickly to minimize disruption.
* Handle service requests with a focus on customer satisfaction, ensuring high-quality service delivery.
* Communicate clearly and concisely with users, providing regular updates on issue status and resolutions.
* Contribute to knowledge management, maintaining a comprehensive knowledge base to empower users and improve issue resolution.
* Participate in continuous improvement initiatives, analyzing performance data to identify areas for process optimization and skill enhancement.
Requirements:
* Previous experience in IT service desk or technical support roles.
* Proficiency in Windows operating systems and knowledge of networking fundamentals.
* Familiarity with ITSM tools and remote support software.
* Good understanding of ITIL processes and client engagement skills.
* Strong stakeholder management and communication skills.
What We Offer:
* Competitive salary and benefits package.
* Flexible remote working options.
* Access to our Udemy training platform with over 5000 courses.
* A diverse and inclusive work culture.
* Opportunities for career growth and development.