Customer Service Agent
Reference: DEC20243404
Expiry date: 12:00, Tue, 21st Jan 2025
Location: Norwich
Benefits: A superb range of exclusive, employee-only benefits and discounts.
Salary: £26,149 pa + bonus up to £1,307 pa OTE
Weekly Hours: 42.5 hours/week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile.
As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues, and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire:
Our branches are busy, fast-paced places to be, and as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; confidently delivering a great service with a smile is second nature. You will excel in managing more than one task at a time - from sourcing vehicles for bookings, resolving rental queries, administering customer accounts, to overseeing daily vehicle movements in and out of the branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that), but you’ll need your customer service know-how, administration skills, and most importantly, your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
* A fantastic quarterly bonus scheme (up to £1,307 pa OTE)
* Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. You’ll also have public holidays and an extra day off to celebrate your birthday!
* Free life assurance (2x your salary)
* Well-being services (incl. 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
* Exclusive colleague-only vehicle-leasing schemes
* Pension & save-as-you-earn share scheme
* Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes)
* Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. It lets you choose when to get paid, allows you to save money each month, and provides discounts on shopping, eligibility checks for benefits, and access to a financial coach.
With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities, and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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