Job summary
NOTE: Previous applicants need not reapply
Here at Dr Gilkar & Partner we are looking to recruit a receptionist to join our growing practice. The opportunity covers both our main surgery at Little Horton Lane and our branch surgery based in the Woodroyd Centre. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients being the face of the practice.
Main duties of the job
Duties and responsibilities include:
Maintaining and monitoring the practice appointments system Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning
The post-holder should recognise the importance ofeffective communication within the team As the successful applicant may need to cover sites a driving licence would be desired
About us
The practice has c8000 patients within the widely diverse BD5 area. We are within PCN 6, a fast growing primary care network. We are a welcoming & friendly team looking for a pleasant and experienced receptionist to join us.
Job description
Job responsibilities
The purpose of the role is to:
Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way Undertakea variety of administrative duties to assist in the smooth running of the practice Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies Updatingpatient information accurately on SystmOne
Duties and responsibilities include:
Maintaining and monitoring the practice appointments system Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
The post-holder should recognize the importance ofeffective communication within the team
Job description Job responsibilities
The purpose of the role is to:
Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way Undertakea variety of administrative duties to assist in the smooth running of the practice Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies Updatingpatient information accurately on SystmOne
Duties and responsibilities include:
Maintaining and monitoring the practice appointments system Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
The post-holder should recognize the importance ofeffective communication within the team
Person Specification
Qualifications
Essential
Educated to GCSE level standard is essential Desirable
Educated to A level standard is desired Higher Education is desired SystmnOne knowledge is desirable Experience
Essential
Experience of answering telephone calls in a high call volume environment Experience of working within an administrative office environment Willingness to continually learn within the job Desirable
A period working directly with members of the public in a busy NHS environment Experience of working as part of a team and under own initiative Skills
Essential
IT skills: Basic is essential Microsoft Word usage is essential Keyboard skills: Basic is essential Literacy skills Essential Numeracy Essential Verbal communication skills with the ability to deal with people in person and on the telephone is essential Verbal reasoning skills essential Desirable
Clinical software skills desirable: SystmOne Report / Letter writing skills - Desirable Microsoft Excel - Desirable
Person Specification Qualifications
Essential
Educated to GCSE level standard is essential Desirable
Educated to A level standard is desired Higher Education is desired SystmnOne knowledge is desirable Experience
Essential
Experience of answering telephone calls in a high call volume environment Experience of working within an administrative office environment Willingness to continually learn within the job Desirable
A period working directly with members of the public in a busy NHS environment Experience of working as part of a team and under own initiative Skills
Essential
IT skills: Basic is essential Microsoft Word usage is essential Keyboard skills: Basic is essential Literacy skills Essential Numeracy Essential Verbal communication skills with the ability to deal with people in person and on the telephone is essential Verbal reasoning skills essential Desirable
Clinical software skills desirable: SystmOne Report / Letter writing skills - Desirable Microsoft Excel - Desirable
Employer details
Employer name
Dr Gilkar & Partner Address
Little Horton Lane Medical Centre
392 Little Horton Lane
Bradford
West Yorkshire
BD5 0NX
Employer's website