Location Manager - Rented Housing
Location: Mary Sunley House, Leeds
Hours: 36 hours per week
Salary: Up to £26,707 per annum
About the role
Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. You will need a good balance of heart and head to manage property matters, tenancy matters, and relationships with your residents.
The Location Manager role is diverse and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
* Managing properties and supporting residents to live independent lives.
* Letting properties, managing rent accounts, dealing with anti-social behaviour, and ensuring repairs are carried out.
* Listening to residents and dealing with issues before they become a complaint.
* Taking ownership and investigating complaints fully, ensuring residents are listened to and kept informed.
* Maintaining resident trust and confidence through effective communication and setting expectations.
* Managing the location’s budget and service charge accounts, ensuring homes are well maintained and repairs are completed to a high standard.
* Ensuring the location is safe, with all health and safety checks and risk assessments carried out in accordance with policies and procedures.
* Supporting residents to live independently by working with external agencies to provide the right services.
* Encouraging resident inclusion in social events both internally and in the wider community.
Are you the one?
We are looking for an individual who shares our values and has great relationship management and communication skills. Ideally, you will have previous housing or care experience and worked with vulnerable client groups, but having the right attitude, resilience, and willingness to learn is more important.
Anchor – a great place to work
Anchor is England’s largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do.
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