Responsibilities:
1. Handle inventory, pricing, delivery and any other general enquiries in response to customer requests which will come in via the phone, email or online chat.
2. Handle technical enquiries based on parts identification via DISIS (electronic parts diagrams).
3. Build external relationships with existing and new customers.
4. Take responsibility for and be the first escalation point for both the customer and the sales team of a dealer/key account area.
5. Log and review daily any concerns which a customer has experienced and ensure these are followed up and closed down once fully resolved.
6. Daily review of open returns to ensure these are resolved and credit notes raised in a timely manner.
7. Daily review of open orders to ensure the customer is updated with any delays.
8. Liaise with the sales team to ensure support is in-line with customer sales strategy and promotional campaigns.
Minimum Requirements:
1. GCSE 9-4 (A-C) or equivalent, in Maths and English.
2. Proven experience in customer service and administration.
3. Strong communication skills.
4. Attention to detail.
5. Ability to work in a fast paced and demanding environment.
6. A proactive, solutions focused team player with excellent interpersonal skills.
Our Kärcher WOW Package:
1. Pension Scheme.
2. Discretionary Bonus Scheme.
3. 25 days annual holiday + bank holidays (increases with service).
4. Simplyhealth Cash Plan (including retail discount scheme).
5. Critical Illness Cover and Life Insurance.
6. Staff discount on Kärcher products.
#J-18808-Ljbffr