This is a great opportunity to take on the next steps in your hospitality career and be part of a hotel reception team at The Duke's Head Hotel, part of Surya Hotels, reporting to & working with the hotel's management team to maximise guest experience. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
We’re looking for a Reception Manager to manage all Hotel Reception tasks and functions, to lead and manage the team and ensure guest service is at the centre of our Reception services.
You are the meet and greet, the hosts, often the first face and contact of the hotel, the warm welcome. You maintain a positive and calm outlook, a friendly approach, communicate effectively both verbally and in writing, complete reception duties whilst paying close attention to detail and providing exceptional customer service, and ensure the team you work with are equipped to do the same.
As well as leading the Reception team in checking guests in and out, you will promote in-house dining, ensure payments and ledgers are all balanced, be the point of contact for escalated queries, whilst coordinating with the Meeting and Events coordinator to ensure guests' requests are met.
To succeed in the Reception Manager role you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good management or team leader experience, a great natural sales ability, an approachable manner, and knowledge of the MS Office suite.
This is a FULL TIME, on-site position, working a shift pattern across 7 days, including lates, earlies, weekends, and bank holidays.
Reception Manager duties and responsibilities will include:
* Leading briefings with the team and coaching their skills
* Ensuring balance of hotel funds within reception - reporting with support office and working with hotel management team
* Taking reservations
* Dealing with guests’ enquiries and assistance
* Check-ins and check-outs
* Taking payments
* Answering calls and emails and ensuring a high level of customer service at all times
* Planning team rotas
In return for your commitment and enthusiasm to your Reception Manager role, we offer you up to 50% off stays and dining across the group, increasing annual leave, bike to work scheme, great opportunities to advance your career in Hospitality, Apprenticeships learning, access for you and your family to our Employee Assistance Programme through Hospitality Action, Auto-enrolment pension, and our Wagestream facility - where you can stream, save and gain retail and supermarket discounts too - putting you in charge of your finances.
As a Company within Flying Trade Group's family of businesses, we own and run 13 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property, and Leisure. We're a diverse and dynamic Group, come join us!
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