Job summary An exciting opportunity has arisen for a highly motivated individual to join the Plastic Surgery administration team at Imperial College Healthcare NHS Trust. The role will involve supporting the people, processes and performance of the Plastic Surgery Outpatients and Admissions functions. The successful candidate will be enthusiastic and be able to work flexibly in order to accommodate change, in line with service development and improvement. The post holder will be a key component in delivering an efficient service to our patients, in line with key Trust and National targets. The primary focus of the role will be inpatient and outpatient scheduling for the Plastic Surgery service. The post holder will be required to work with the existing multidisciplinary team to facilitate and support our patient pathways. Candidates must possess excellent organisational skills, with an ability to prioritise, problem solve and find solutions, in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate an ability to communicate with patients and staff across all disciplines. If you have administrative experience of working in a healthcare setting we would encourage you to apply. Main duties of the job To provide a comprehensive and efficient booking service for all Plastic Surgery patients awaiting elective treatment on the Inpatient, Day-case, and Planned Waiting Lists. To work with Consultants in order to help manage their waiting lists to ensure it is clean and without historic information To ensure that admission requests are processed and booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto Cerner and other electronic and paper systems as required. To ensure patients are treated within target treatment dates To recognise and correct errors in pathways on Cerner. To work as part of the Plastic Surgery Admissions team to provide the best possible customer service for patients and colleagues. To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person, ensuring that patients are booked according to clinical priority and the Trust Access Policy taking into account both patients' choice and the need to ensure that slots are not wasted. To analyse and troubleshoot effectively in an often challenging and sometimes unpredictable environment. About us At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 4 Salary £31,944 to £34,937 a year pa inclusive pro rata Contract Permanent Working pattern Part-time Reference number 290-SCCS-1696 Job locations Charing Cross Hospital Fulham Palace Rd London W6 8RF Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. Person Specification EDUCATION Essential An understanding of admissions and waiting list procedures equivalent to NVQ Level 4 which may have been gained through formal study or previous work experience. SKILLS/ABILITIES Essential Ability to analyse reports and other sources of information and make judgements based on those reports. Good keyboard and IT skills Ability to participate in team meetings and make suggestions as appropriate for changes to working practice and procedures based on personal experience and observation. Able to work to deadlines. Punctual. EXPERIENCE Essential Evidence of competence in literacy and numeracy Knowledge of hospital Patient Administration System (PAS) Experience of dealing with patient appointment and booking system Desirable Knowledge of the patient pathway Knowledge of simple medical terminology Formal customer care training or equivalent experience Person Specification EDUCATION Essential An understanding of admissions and waiting list procedures equivalent to NVQ Level 4 which may have been gained through formal study or previous work experience. SKILLS/ABILITIES Essential Ability to analyse reports and other sources of information and make judgements based on those reports. Good keyboard and IT skills Ability to participate in team meetings and make suggestions as appropriate for changes to working practice and procedures based on personal experience and observation. Able to work to deadlines. Punctual. EXPERIENCE Essential Evidence of competence in literacy and numeracy Knowledge of hospital Patient Administration System (PAS) Experience of dealing with patient appointment and booking system Desirable Knowledge of the patient pathway Knowledge of simple medical terminology Formal customer care training or equivalent experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Imperial College Healthcare NHS Trust Address Charing Cross Hospital Fulham Palace Rd London W6 8RF Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab)