Job summary GP Practice in North London looking to recruit an experienced Receptionist/Administrator to join the team: 1 year experience (essential) Benefits: Employee discount Career progression opportunitys offered Internal / External training opportunitys NHS Pension Main duties of the job Main duties: To direct incoming patient calls and confirm appointments with the relevant practitioner Be able to book/cancel patient appointments, input patient data on the system, general administration duties You will also be responsible for recalling patients back to practice when required, chasing results from hospitals Be able to do E-referrals Be able to Register Patients Be able to do Repeat prescriptions Be flexible, reliable and professional You must be able to cope with difficult patients in an efficient manner while still maintaining a high level of professionalism Make sure Incoming post is opened, date stamped and distributed appropriately and ensuring outgoing post is sent daily Be able to arrange transport for patients, including emergency transport arrangements Strong IT skills including Word and Excel EMIS-WEB Be aware of external organisations and their relationship with the practice e.g. Camden Federation Hub Be happy to undergo a DBS check or have a DBS certificate dated within a year To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager This job description is intended as a guide to the main duties of the post and may be subject to change in relation to the development of the service. Any changes made will be in consultation with the post holder. About us We are currently holding a Good CQC rating in our Primrose Hill Surgery. Due to increased patient demand, we are looking for an enthusiastic Administrative Receptionist to join our friendly team. This position combines both Medical Receptionist and Administrator duties and will require you to work independently and as part of a team. We use the EMIS clinical system, as well as EConsult, AccuRx and Docman Date posted 21 October 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time, Flexible working Reference number A1915-24-0007 Job locations 99 Regents Park Road London NW1 8UR Job description Job responsibilities Mon - Fri 14:00 till 18.30 Administration: To work in a manner conforming with written Protocols To have a good understanding of the practice procedures Scanning of patient related documentation and attaching scanned documents to patients healthcare records Registration of new patients Input of data into patients records Face to Face meeting and greeting of patients Providing a good standard of patient service in person and over the phone Triage Patients appropriately Process appointment requests for today/future appointments from patients by telephone and in person To open post and to deliver any private and confidential post to the practice manager To replenish clinicians rooms on a daily basis To monitor stock quantity on a monthly basis To monitor the expiration of any stock To take logs of essential appliances in accordance with the schedule Other Tasks: Any other tasks allocated by managers Person specification: Education: GCSE English or equivalent essential Experience with/or qualification in IT- desirable/Experience Working in a customer-facing role Previous experience of working with others as a team Experience with EMIS is essential. Skills: Good IT skills Good organisation skills Good communication skills To be able to work independently and in a team Job description Job responsibilities Mon - Fri 14:00 till 18.30 Administration: To work in a manner conforming with written Protocols To have a good understanding of the practice procedures Scanning of patient related documentation and attaching scanned documents to patients healthcare records Registration of new patients Input of data into patients records Face to Face meeting and greeting of patients Providing a good standard of patient service in person and over the phone Triage Patients appropriately Process appointment requests for today/future appointments from patients by telephone and in person To open post and to deliver any private and confidential post to the practice manager To replenish clinicians rooms on a daily basis To monitor stock quantity on a monthly basis To monitor the expiration of any stock To take logs of essential appliances in accordance with the schedule Other Tasks: Any other tasks allocated by managers Person specification: Education: GCSE English or equivalent essential Experience with/or qualification in IT- desirable/Experience Working in a customer-facing role Previous experience of working with others as a team Experience with EMIS is essential. Skills: Good IT skills Good organisation skills Good communication skills To be able to work independently and in a team Person Specification Experience Desirable Experience working within a GP practice essential EMIS knowledge essential Person Specification Experience Desirable Experience working within a GP practice essential EMIS knowledge essential Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primrose Hill Surgery Address 99 Regents Park Road London NW1 8UR Employer's website https://www.primrosehillsurgery.co.uk/ (Opens in a new tab)