This range is provided by Tower Supplies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About the job
We’re looking for an experienced Sales Support Administrator to join our office-based Power & Utilities sales division, primarily supporting the Business Development Manager to enable them to maximise their time in face-to-face meetings with the customer. Provide additional support to the divisional sales team by supporting with customer related administrative tasks and supporting internal customer management processes.
* Job title: Sales Support Administrator
* Division: Power & Utilities
* Contract type: Permanent
* Hours: 40 hours per week
* Location: Poole, Dorset (office based, no hybrid working)
What you will be doing
* Provide comprehensive administrative support to Business Development Managers and Account Managers, assisting with customer-related tasks, documentation, and follow-ups to ensure smooth service delivery.
* Monitor and track the sales process from initial engagement to business as usual account management, ensuring all necessary steps are documented and followed.
* Record and action items as a result of customer account review meetings.
* Resolve any issues or queries generated as a result of BDM customer meetings, working with shared service departments as necessary.
* Work closely with onboarding team to understand customer set up requirements, ensuring that customer administration across all systems is accurate.
* Maintain customer data on CRM systems and regularly review ensuring that all data related to clients, projects, and resources is accurate and up to date.
* Record, track and provide accurate reporting of sales calls, visits and pipeline to DMD and sales team.
* Develop and monitor performance indicators relating to customer group, creating relevant reports and information to Divisional Managing Director.
* Operate as the go-to person for any general incoming calls or emails, deputising for Account Managers as necessary.
* Manage customer complaints, working closely with other departments to resolve issues including product returns, late deliveries, and faulty products.
* Report recurring issues and customer feedback to relevant teams to prevent potential churn and improve customer experience.
* Represent the company's mission, values, and voice in every customer interaction to ensure a positive experience.
* Provide general administrative support to the team and the company as required.
* Adopt a ‘right first time’ approach to all actions and interactions.
What’s in it for you
* Modern open plan office
* Monthly profit share bonus scheme
* Company sick pay
* Free onsite parking
* Free lunch every Friday
* Charity dress down day every Friday
* Cycle to Work scheme
* Subsidised workplace massage
* Management team 'Giveback Days’
* Employee Assistance Programme (EAP)
* Company social and corporate events
Who we are
We’re a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We’re famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
With extensive experience in a commercial and sales driven environment, you will be skilled at building strong relationships with colleagues and customers. Adept at working with various databases and customer management systems, you will have a keen eye for detail and operate with a high standard of accuracy. You will excel at working collaboratively and be a self-starter, able to plan and organise your workload effectively.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales, Administrative, and Business Development
* Industries: Retail Office Equipment
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