2-3 months contract with a Local Authority Job Summary: • Provide high quality and comprehensive administrative and/or finance support to a team or service in relation to any of the functions undertaken, ensuring that an effective, efficient and customer focused service is delivered within required timescales and in line with Corporate Policies. Key Duties/Accountabilities (Sample): • Support the day-to-day financial, clerical and administration functions to facilitate the smooth running of the team and provide an efficient and effective service. • Maintain effective and efficient administrative and information management systems, using the appropriate means, to support the work of the department. • To attend and provide administrative support to team meetings, taking notes and producing draft written records within agreed timescales. • Use relevant databases, during normal duties, to include data input, data interrogation as directed. • Deal with straightforward customer enquiries and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place. • Ensure data and records are maintained in accordance with agreed standards and in keeping with the Data Protection/Freedom of Information regulations including the regular housekeeping of computerised and paper information following document management processes. • Assist with the provision of an accessible customer care focused reception service, and when necessary, request assistance to manage the distress or difficult and challenging behaviour of callers. • Provide a front line face-to-face/telephone service to customers, making suitable referrals to other service areas where appropriate and resolving enquiries to a high standard, ensuring high levels of customer satisfaction. • Identify any difficulties visitors/service users may have in making an enquiry or receiving information, in order that suitable and sufficient methods of communication can be provided. • Attend regular service meetings and, with colleagues, contribute ideas and make recommendations for improvements/changes in existing procedures, policies and processes. • To develop and maintain a working knowledge of relevant policies, procedures and legislation to identify when enquiries need to be referred to a specialist officer. • To work as part of a project team and to assist in the delivery and completion of work projects, supporting different work streams, ensuring the successful completion of the project. • Advise and train colleagues in any specialist activities undertaken / areas of expertise, as requested by the line manager, to help develop a multi skilled team. • Provide support to colleagues and resolve queries relating to corporate and department specific systems. • Responsible for the handling of service users’ monies including banking and balancing of imprest accounts, where required. • Use the Council’s electronic procurement system (SRM) for the provision of goods and services, liaising with Corporate Procurement to set up vendors within the E-marketplace and for the resolution of associated queries, where required. • Assist managers with day to day and year-end financial processes, where required. • Attend service specific meetings, which are sometimes of a confidential and sensitive nature, taking minutes and producing accurate written records within agreed timescales. • Within the scope of general guidelines, resolve and choose courses of action for problems that are not straightforward and require discretion, referring to line manager when necessary. • Assist less experienced colleagues to efficiently resolve more complex enquiries to successful completion. • Organise and prioritise own workload as appropriate, renegotiating targets/deadlines as conflicting demands necessitate. • Assist managers in carrying out Health and Safety checks/audits and be responsible for ensuring that public meeting areas are maintained as a comfortable and welcoming environment. • Manage own performance effectively to meet goals and targets and work to required deadlines, adhering to Departmental and Council policies, procedures and systems always. • As discussed with the line manager, take responsibility for own learning and development and participate in performance management and development discussions in line with the performance appraisal review process. • To undertake any other reasonable duties commensurate with the grading of the post • At all times to carry out responsibilities with due regard to the Council’s Code of Conduct and related policies i.e. Equalities & Diversity, Data Protection, Confidentiality, Health & Safety. Skills/Experience: • 2 Years Experience Preferred. • A good standard of numerical ability. • Ability to communicate effectively both orally & in writing to a wide range of people. • Ability to meet tight deadlines. • Advanced IT skills. • Excellent attention to detail. • Good observation skills and an eye for detail. • Highly proficient in all Microsoft office applications. • Interpersonal skills including writing presentation and listening skills with the ability to be an effective negotiator. • Microsoft PowerPoint. • Microsoft Windows. • Microsoft Word. • Report writing and IT skills. • Strong interpersonal and communication skills. • The ability to work independently learn quickly and be self-sufficient. Additional Information: • The closing date: 17/03/2025 13:00.