Job summary Receptionist (Florey Sexual Health Clinic) The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team. Reception is the first point of contact within our busy and extremely sensitive service andtherefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication andinterpersonal skills at all levels are essential qualities of the successful applicant. We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work. Main duties of the job The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change. This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team. To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate. Previous NHS experience is not required, but customer-facing experience is desired. About us Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK. Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen. Date posted 25 February 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year per annum Contract Permanent Working pattern Full-time Reference number 193-7014615NCG Job locations Florey Sexual Health Clinic 21a Craven Road Reading RG1 5LE Job description Job responsibilities The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate. The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department. Please refer to the attached Job Description & Person Specification for further details. Job description Job responsibilities The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate. The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department. Please refer to the attached Job Description & Person Specification for further details. Person Specification Education Essential GSCE (or equivalent) or above in Maths and English Language Experience Essential Experience within a customer service setting Desirable Reception experience Experience within an NHS administration environment Person Specification Education Essential GSCE (or equivalent) or above in Maths and English Language Experience Essential Experience within a customer service setting Desirable Reception experience Experience within an NHS administration environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Berkshire NHS Foundation Trust Address Florey Sexual Health Clinic 21a Craven Road Reading RG1 5LE Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)