We are a Global IT Recruitment specialist that provides support to clients across the UK, Europe, and Australia. We have an excellent job opportunity for you.
Job Title: Availability & Capacity Manager
Location: Salisbury (100% office based)
Duration: 6 months contract
Key Accountabilities:
1. Acting as the owner of Capacity Management, Availability & Demand Processes: Oversee and ensure adherence to policies, handling all related activities efficiently.
2. Capacity Planning and Forecasting: Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements. Work closely with the Digital Partnership monitoring teams to promptly identify capacity issues and provide capacity/availability trending information for effective forecasting.
3. Stakeholder Collaboration: Act as a subject matter expert for capacity and availability related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coached.
4. Performance Improvement: Assess incidents and problems, implement appropriate capacity IT changes to enhance performance, and ensure service levels are met. Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
5. Reporting and Relationship Management: Produce high-quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.
You can bring your whole self to work. At Client, striving for equity, diversity, and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment for everyone.
Your skills and experience:
1. Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
2. ITIL V4 Foundation certification required; further ITIL certifications are desired.
3. Decent knowledge of computer systems, integration, and architecture concepts.
4. Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
5. Understanding of cross-systems interrelations in the context of the global business process.
6. Understanding of Service Management Framework.
7. Quality documentation and report writing ability.
8. General management skills (time management, communication skills, and staff management), experience of managing meetings, and problem-solving skills desired.
9. Experience of working with 3rd parties.
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