Opportunity to work for a leading financial services business
About Our Client
The organisation is a well-established entity in the financial services sector, based in Nottingham employing over 2000 people. Known for their customer-centric approach, they are committed to providing top-tier services to their diverse and growing customer base. The company maintains a strong market presence across the UK, and continues to expand its operations.
Job Description
* Provide high-quality customer service, addressing customer inquiries and concerns promptly and professionally.
* Assist customers in understanding and navigating the company's products and services.
* Collaborate closely with the customer service team to ensure seamless service delivery.
* Implement feedback from customers to improve service delivery.
* Maintain accurate customer records and follow up on any outstanding issues.
* Contribute to the development of customer service protocols and procedures.
* Stay informed about industry developments and best practices in customer service.
* Advocate for customers within the organisation, ensuring their needs are met and expectations exceeded.
The Successful Applicant
A successful Customer Service Advisor should have:
* Previous experience in a customer service role, preferably within the financial services sector.
* Outstanding communication and interpersonal skills.
* The ability to work effectively both independently and as part of a team.
* A strong commitment to providing exceptional customer service.
*Please note employment is subject to a satisfactory credit check*
What's on Offer
* Salary £24,000 per annum.
* Opportunities for professional growth and development within the financial services industry.
* A supportive, team-oriented work environment.
* 28 days annual leave (inc Bank/Public Holidays), with an additional day per year of service (capped)
* Annual bonus based on personal and company performance.
* Modern city centre offices near tram/bus stops/car parks.
* A comprehensive benefits package, details of which will be provided to successful candidates.
Don't miss this opportunity to join a thriving team in the financial services industry. Apply today to take the next step in your career.
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