PLUS ANNUAL BONUS OF £2,000-£3,000
We are looking to recruit an experienced Claims Manager on a full-time, permanent basis in Birmingham.
The role will be worked on a hybrid basis (3 days in the office & 2 from home)
Overview:
To manage, co-ordinate and develop the claims activity within the Claims department to ensure that all performance targets / KPI’s are consistently met. Within your teams, work to drive quality and efficiency that meet and exceed the needs of the business.
To lead, develop and motivate your department to enable the delivery of a customer centric service which delivers outstanding experiences to customers at every touch-point.
You will:
* To manage, coach and support the Team Managers to ensure that the required operational results and targets are achieved.
* To ensure claims processes are aligned with strategic objectives that meet business and Business Partners requirements including SLA and KPI performance.
* Schedule monthly meetings to provide performance and departmental updates that encourage regular feedback and collaboration. All meetings should have an agenda and minutes and your team should also have input into the agenda.
* Motivate and coach your team to ensure that performance is managed in line with the People Strategy. In order to achieve this we expect you to:
<...