Job Description Responsibilities Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Collaborate with other support groups across global locations to help troubleshoot client issues Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Support users with full integration process. Building and rebuilding devices to correct Windows 11 specifications. Providing excellent communication with users and building relationships Troubleshooting Windows 11 issues and supporting users through these Providing feedback to project co-ordinator and project team Attending team calls and collaborating on best practices Offering ideas and solutions to improve workflows Completing project documentation across various platforms including Management Studio Competent in a range of software and systems including but not limited to Tech Tool Bar Control up and Citrix Providing post migration support to users Supporting the Project team on various tasks and pilots Completing Technical support/Deskside queries if required Supporting the Tech hub if required Working collaboratively with colleagues across EMEA Understanding the full life cycle process and completing End of Life (EOL) procedures Using Microsoft co-pilot to increase productivity and performance Working proactively alongside Level 3 colleagues to troubleshoot issues and find permanent solutions Supporting outside of normal working hours if required (Agreed in advance to help on projects) Requirements: Excellent proven track record supporting clients in a financial environment Excellent proven customer service based approach Proven ability to prioritize tasks and issues according to the business impact Good written and verbal communication skills Good time management skills Able to work in a high pressure environment Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Flexible and proactive with a "will do' attitude Takes responsibility and follows through on issues to closure and root cause resolution Demonstrable desire to achieve What we offer: Competitive salary and benefits package including monthly absence free bonus; Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy; Extra vacation days; Opportunities to learn and develop: training programs; Personalized career path within the organization; Exposure to an international environment as part of a multicultural team spread across Europe. What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us LI-ONSITE