* Immediate start
* Working with a supportive and enthusiastic team
About Our Client
Our client is committed to providing exceptional services for disabled children, young people, and adults. As the Service Delivery Lead, you will be a pivotal force in ensuring the delivery of the services and maintaining and enhancing the quality of our Ofsted and CQC regulated activities.
Job Description
* Ensure all regulated services are meeting their registration requirements
* Ensure systems and processes used by each service are aligned recognising and addressing shared issues and opportunities/synergies
* Seek to continuously improve current working practices both in ways of working and service delivery
* Ensure policies are implemented and followed consistently by the services and that record keeping is of a high standard, especially in relation to:
* Incidents
* Safeguarding
* Medication
* Health and Safety
* Work with service leads to identify and source appropriate training for themselves and their teams
* Work with managers to ensure continuity and consistency in the way 'supervision' and 'appraisals' are managed
* Ensure formal and informal processes- including supervision and appraisal - are in place to support service managers and to take their thoughts and views into consideration
* Responsible for induction process for new staff working in the services
* Plan, organise and deliver cross organisation training and 'team' days and events
* Ensure recruitment processes and support meet the needs of the service managers and that policies are implemented effectively
* Ensure the equipment and spaces used are safe, suitable and in good repair
* Work with managers to ensure contracts and budgets are managed and delivered within set tolerances
* Ensure that service user information is accurately and correctly collected and stored
* Ensure all personal information is held and shared in compliance with the UK General Data Protection Regulation (UK GDPR)
* Work with the Director of Operations to develop and implement a quality assurance framework for all services and appropriate service governance
* Monitor and analyse safeguarding concerns, incidents and accidents to identify trends and areas for improvement.
The Successful Applicant
* Experience of working in a regulated care environment at a senior level including managing others
* Significant experience of working with disabled children, young people and adults
* High level understanding of the resourcing, planning and delivery of front line services including relevant processes (eg bookings, managing incidents etc)
* Knowledge and awareness of relevant legislation affecting work with children and young people and adults
What's on Offer
* 30 days AL + Bank
* Free parking
* Flexible hours - 36 HR WEEK
Contact
Charles Wilkinson
Quote job ref
JN-122023-6268289
Phone number
+44 193 226 4085