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Deputy Patient Access Manager - Gastro/Endoscopy and Admin Support
Band 5
Main area: Abdominal Surgery & Medicine - Gastroenterology
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 279-6710068-JAN25
Employer: University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Royal Sussex County Hospital
Town: Brighton
Salary: £29,970 - £36,483 Per annum
Salary period: Yearly
Closing: 02/02/2025 23:59
About our Trust
At UHSussex, we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition, and values that have embodied the NHS for over 70 years.
Our hard-working, talented, and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job Overview
The Gastroenterology and Screening Directorate are looking for a Deputy Patient Access Manager to assist in delivering a high quality, effective and flexible administrative service supporting the current Patient Access Manager.
• Posts in the Trust are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Criminal Records Bureau to check for any previous criminal spent and unspent convictions, reprimands, and cautions.
• Appointment to this role will commence at the lowest salary point unless confirmed otherwise by HR Employment Services.
• We may also use this advert to build our Bank staff. If you are unsuccessful at interview for a substantive role but meet the standard, you may be offered a bank post.
• If this post attracts sufficient interest before the closing date, we may decide to close this vacancy at an earlier date, so an early application is advised.
Main Duties of the Job
Working in collaboration with others, key targets for the postholder will be to play an active role in meeting key performance targets for the trust and ensuring patients have a smooth pathway through the services.
This role is a key member of the Directorate’s management team, working towards the achievement of key patient access targets for the Directorate. Work will focus on ensuring the flow of patients into available clinics and theatre slots, dealing with peaks in activity, ensuring the ratio of new and follow-up clinic slots is appropriate to meet demand. This role also includes administrative tasks relating to governance support for meetings.
* Ensuring the flow of patients into available clinics and theatre slots.
* Managing outpatient and inpatient waiting lists on behalf of the Directorate Managers.
* Dealing with peaks in activity, supporting the allocation of extra capacity clinics.
* Supporting the Patient Access Manager in the early identification of capacity issues affecting performance.
* Ensuring the ratio of new and follow-up clinic slots is appropriate to meet demand.
* Ensuring patients are booked within breach date.
* Conveying information between the Directorate and the booking hub.
* Working closely with the Patient Access Manager and clinical teams to ensure data accuracy.
* Providing a point of contact for patients, relatives, and GPs.
* Providing information to support the Patient Access Manager in making recommendations.
* Providing cover to support the Patient Access Manager.
* Collecting data to support the delivery of statistical reports.
* Developing and improving rota administration for the Directorate.
The postholder will be accountable for all day-to-day issues relating to patient access management for the designated services.
Person Specification
* Degree/Diploma in Business Administration or equivalent experience.
* Significant experience of working in the NHS in administrative or clerical roles in a management capacity.
* Knowledge of the national and local policies and targets relating to patient access.
* Ability to maintain composure during times of extreme pressure.
Equality, Diversity, and Inclusion
* Evidence of having championed diversity in previous roles.
* Evidence of having undertaken own development to improve understanding of equalities issues.
Important Information for Applicants
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria.
Closing adverts early: Please apply as early as you're able for this role.
UHSussex reserves the right to close the role early if we receive a high volume of applications.
Further Information
For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email: uhsussex.non-medicalvacancies@nhs.net
Employer Certification / Accreditation Badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974.
Name: Lisa Hudson
Job title: Operational Manager
Email address: lisa.hudson3@nhs.net
Telephone number: 07917895357
Name: Archie Atherton
Job title: Patient Access Manager
Email address: Archie.atherton@nhs.net
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