We are looking for a Customer Service Advisor to join the team of a well-established organisation in the South Tyneside area, offering a temporary position and the chance to gain even more experience in the customer service sector.
Customer Service Advisor
Monday to Friday
£13-14ph paid weekly
South Tyneside (NE32)
Temporary
Main Duties:
1. Provide a professional reception and customer service desk facility.
2. Undertake general administrative duties including updating customer records, application processing, photocopying, etc.
3. Proactively respond to and resolve in a timely, courteous way, a wide range of customer queries either face to face or by telephone, email, live chat, social media, or in writing.
4. Take responsibility for obtaining all information necessary to process and resolve a query/complaint, only escalating it to others when it is appropriate.
5. Where necessary, put the customer in contact with appropriate colleagues or departments, ensuring required information is transferred efficiently.
6. Maintain accurate computerized information systems by inputting, updating analysis, and extracting data. You will also regularly update and monitor customer information held on the system.
7. Proactively identify service improvements making recommendations to improve overall customer service and/or working practice.
To be successful as a Customer Service Advisor, you must:
1. Have previous customer service experience such as call centre agent, call handler, complaints handler, complaints officer, customer support officer, etc.
2. Have a good understanding of systems and recording data.
3. Provide excellent customer service at all times.
If you are interested in this role, please apply directly to this advert. For more information, you can contact Megan on (phone number removed) or (url removed).
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