We are open to full time and part time hours - weekends will be on a rota basis To facilitate Safe Harbour provision in Woking. This is a six-week referral only non-clinical service from 9am 6pm seven days per week for those aged 18 plus. The aim of the Safe Harbour is to provide service users with a programme of support and psycho-social education tailored around an individuals circumstances and needs as identified on their support plan which: Reduces the frequency and severity of mental health crises these users may experience; and Provides them with alternative strategies for de-escalation when they do reach crisis. Experience of group work and working with this client group is essential Key Activities: Provide support to clients attending the Safe Harbour both in person and virtually on site, and in the community Utilise a range of appropriate skills such as, but not necessarily limited to, active listening, motivational interviewing, and cognitive behavioral techniques Design and deliver planned and ad hoc one-to-one and group interventions as part of a six-week rolling wellness programme Induct clients and create collaborative and individualised care plans and facilitate the setting of SMART goals Respond to referrals within 48 hours and keep electronic attendance and participation records and complete discharge reports Work within GDPR and Information Governance guidelines to ensure confidentiality is maintained Assist clients in de-escalating and managing impulsivity, intense emotions and relationship difficulties Create safety plans for those experiencing thoughts of self-harm, suicide and other risk-taking urges Risk assess clients attending in acute mental health crisis and contact relevant parties such as the Community Mental Health Recovery Service (CMHRS) and the Single Point of Access (SPA) Provide a continual assessment of a persons needs regarding their mental health Seek advice and guidance from the Senior Worker and/or Service Manager as appropriate Follow Catalyst Support incident reporting procedure and complete incident forms Work proactively with partner agency staff to ensure continuity of care Maintain an honest, robust, person centered and caring approach to the client group Attend external and internal meetings as required and as appropriate for the role Signpost clients to internal and external methods of support and make onward referrals Take part in ongoing training and development Communicate confidently and effectively, verbally and in writing