Research Grid (R.grid) is the automation engine for admin-free clinical trials. Our mission is to enable faster, more successful clinical trials by engineering smart software that safely automates back-office admin across the full lifecycle. R.grid has developed two industry-leading products leveraging its AI-powered automation engine. Together, Inclusive and TrialEngine form the only end-to-end platform to automate the back office of clinical trials, from pretrial to trial close. R.grid is a London-based start-up founded in 2020 by Dr Amber Hill. We are a small but growing team of data scientists, engineers, and business professionals passionate about technology and healthcare.
About the Role:
As the Sales Lead, you will play a critical role in establishing and scaling our sales operations within a rapidly growing startup working with clients in the pharmaceutical and medical research industry. Your responsibilities will include proactively driving enterprise sales, executing sales strategies, leading a sales team, and ensuring exceptional customer support. You will work closely with the CEO and COO to align sales and customer success initiatives with the company’s strategic objectives, driving revenue growth and expanding our market presence. This position requires a dynamic leader with experience in sales, customer success, and a solid understanding of the pharmaceutical and medical research industries.
Role and Responsibilities:
* Implementing comprehensive sales strategies for the pharmaceutical and medical research markets to achieve company revenue goals.
* Proactively identifying and prioritizing target customers and key accounts, generating and contacting new leads.
* Leading in negotiations and strategic profitability.
* Leading, tracking, and monitoring the strategic development of sales cycles and customer success pipelines and providing regular updates to the executive team on sales performance, customer success metrics, and industry trends.
* Responses to customer and partner requests and inquiries and proactively addressing issues.
* Participating in building and scaling our customer success playbook to drive quantifiable and predictable growth across thousands of customers.
* Monitoring and leading team KPIs, and relevant metrics to ensure team productivity and performance.
* Collaborating with the marketing and product teams to align lead-generation activities and sales strategies to create targeted campaigns.
* Representing the company at industry events, conferences, and meetings to enhance brand visibility and influence.
* Working closely with the COO and CEO to improve growth opportunities.
Essential Qualifications, Experience, Knowledge, and Skills:
* 3-4+ years of experience in sales or customer success roles in the pharmaceutical or medical research industry, health technology or CTMS provider, navigating SaaS and Enterprise sales.
* Degree in Communication, Business, STEM, or a related field (e.g. Masters).
* Knowledge of clinical trials, clinical research, and life sciences industry dynamics.
* A strong sense of customer focus, and understanding of customer requirements.
* Effective communication skills with experience leading teams and influencing stakeholders.
* Exceptional problem-solving, and organizational skills, coupled with strong critical thinking abilities.
* Self-motivated, and organized with excellent time management, attention to detail, and ability to manage multiple projects simultaneously in a fast-paced environment.
* Proficiency in Google Suite/Microsoft.
We offer:
* Full-time contract.
* OTE/Total earnings opportunity £200k.
* Competitive salary (based on experience).
* 28 days of annual leave (including statutory).
* Remote work available.
* Performance-based bonus scheme.
* Growth opportunities within the company.
* Training towards professional goals and ambitions.
* Experienced team, positive working environment, and collaborative company culture.
* The opportunity to have a real impact in a rapidly changing industry.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Research
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