Would you like to join a multi award winning leasing company? Fancy helping us keep some of the UK's biggest vehicle fleets on the road? Are you well organised with great attention to detail? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility. We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed. What does the role involve? You'll be reporting into one of our Downtime Team Leaders, Anthony Hughes-Rowlands and working in a large team of 18 Downtime Controllers. You'll be supporting our customers in getting their vehicles back on the road as quickly and efficiently as possible when they are in the garage for maintenance or repair. You'll be based in our Trowbridge office but we're passionate about hybrid working, attendance at the Trowbridge office is a minimum of 2 days per week once training is complete. Some Of Your Key Duties Will Include Handle incoming customer calls and answering general enquiries regarding vehicle downtime Dealing with customer or service provider queries, progressing and resolving events/complaints Ensuring minimal 'downtime' of fleet vehicles by actioning assigned jobs Frequently updating customers with the progress of their repairs in a polite, friendly and concise manner What are we looking for? You've previously worked in a job that involves delivering excellent customer service and this comes naturally to you. You always adopt a can-do attitude and may even have experience with working on vehicles in the past. Also, we're looking for the following: You're able to work well with ever-changing deadlines and remain calm under pressure Committed to seeing things through - confident in challenging where required to ensure the best possible outcome is received for the customer Ability to deliver accurate work, with great attention to detail Vehicle knowledge is not necessary but is good to have What can we offer you? At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine. In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes: An annual bonus scheme of up to 13% of your salary Up to 10% employer pension contribution Flexible hybrid working – Minimum 2 days per week from our Trowbridge office (free onsite parking / EV charging) Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year What's the next step? Interested? Start your application today and see what Novuna can offer you. Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates. We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.