Are you looking to take your career to the next level by working with a manufacturer’s Retailer network to drive real improvements in aftersales performance?
We have an exciting opportunity to join our team as an Network Aftersales Coach to help deliver tangible improvements across key performance indicators within our client’s Retailer network.
In this role, you will be working with Retailers within a Manufacturer’s network, helping them improve aftersales performance across multiple areas. You’ll coach and mentor business management and staff, implementing effective solutions to deliver real, sustainable improvements in customer satisfaction, team working, process improvement, and quality management.
As a Network Aftersales Coach, your responsibilities will include:
* Delivering improvements in aftersales KPIs, such as customer satisfaction, team communication, process improvement, and quality management.
* Root causing underperformance, providing coaching and guidance to staff on key areas such as customer preparation, technical pre-planning, and team collaboration.
* Facilitating continuous improvement and sustainable solutions in the areas of quality control, recruitment, and staff retention.
* Prioritising your workload to ensure the completion of contracted days and maintaining accurate, timely administration (visit reports, SMART actions, and activity tracking).
* Building strong working relationships with Manufacturer Area Teams and other field teams to drive success.
What’s in it for you?
At MSX International, we value the hard work and dedication of our employees. We offer competitive rewards and a range of benefits to ensure your success and well-being, including:
* Competitive salary (£40,000 - £45,000 per year)
* 25 days annual leave
* Company contributory pension plan
* Life Assurance
* Car Salary Exchange Scheme
* Exclusive discounts on everyday purchases and car purchases
Working Pattern and Location
* 40 hours per week
* Permanent
* Monday-Friday
* Field based
* Ideal candidate location: Leeds/York
Qualifications
This is a fantastic opportunity for someone with a deep knowledge of aftersales processes within the automotive sector. We’re looking for a confident, results-driven individual who is passionate about coaching and driving performance improvements.
As well as:
* A strong working knowledge of Dealer aftersales processes.
* The ability to develop individuals and sustain performance improvements.
* Previous experience working in a regional or national role for a vehicle manufacturer or franchised dealer group (highly advantageous).
* Demonstrable experience in business coaching and change management would be a strong plus.
* Excellent communication, interpersonal, and analytical skills.
* Proficiency in using analysis tools to provide actionable feedback to clients.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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