My client, a well known business in the Newcastle area is looking for a 2nd/3rd line engineer to join their team to take on the role of a Junior Infrastructure Engineer.
The role itself is a great stepping stone for someone that is looking for a role to focus on 3rd line support & project work, theyre happy to consider candidates that dont have too much exposure to 3rd line, if youre currently working in a 2nd line position but have some exposure to project work or 3rd line support.
Role & responsibilities:
Collaborate with the Managed Service Partner to enhance and maintain the companys network and infrastructure
Support the adoption and integration of new technologies
Serve as a point of escalation for the support team, providing assistance with complex support queries
Participate in the planning, design, documentation, and implementation of IT projects
Regularly update project plans to ensure alignment with deadlines and project goals
Ensure all changes are implemented according to the Request for Change process, following proper authorisation and controls
Uphold complianc...