Job summary Job Summary Working without supervision, the post holder will be responsible for booking in and discharging patients on the hospital and departmental patient management system. The post holder will provide effective and efficient clerical support to the Cardiac team as required and will work consistently to provide high quality customer service. Main duties of the job Welcome patients in a polite and courteous manner, checking and confirming their personal details Responsible for all aspects of clinic administration. Deal with all telephone enquiries Ensure all case notes and referral forms are available and prepared, prior to the commencement of the clinic Assist staff/patients/careers or relatives with enquires Ensure, post consultation that patients are booked out, follow-up appointments made and arrangements for transport or any investigations are made. Reconcile the clinic at the end of the session, taking appropriate action on patients who did not attend (DNA`s) or cancelled their appointments. Arrange appointments for the diagnostic tests Arrange Heart Failure nurse appointments and support with admin Typing clinic letters About us We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community. If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues. Date posted 07 November 2024 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 252-6727180 Job locations Darent Valley Hospital Darent Wood Road Dartford DA2 8DA Job description Job responsibilities For a detailed description of the Job roles and responsibilities please see the attached job description. Job description Job responsibilities For a detailed description of the Job roles and responsibilities please see the attached job description. Person Specification Education and Training Essential English Language GSCE (or equivalent) and general education to GCSE level RSA3/ NVQ3 equivalent Experience Essential Previous admin and clerical experience Experience of using all Microsoft office packages e.g. power point, excel etc Desirable Previous NHS experience Knowledge and Skills Essential Knowledge of computer software system Good word processing and computer skills Good presentation of work/typing Excellent keyboard skills Accurate spelling Good communication skills both verbal and written Ability to work unsupervised Able to work with others/part of a team Desirable Knowledge and experience of Cardiology PAS trained Able to undertake case note tracking Desk top publishing and more advanced skills Understanding of medical terminology and reception procedures Person Specification Education and Training Essential English Language GSCE (or equivalent) and general education to GCSE level RSA3/ NVQ3 equivalent Experience Essential Previous admin and clerical experience Experience of using all Microsoft office packages e.g. power point, excel etc Desirable Previous NHS experience Knowledge and Skills Essential Knowledge of computer software system Good word processing and computer skills Good presentation of work/typing Excellent keyboard skills Accurate spelling Good communication skills both verbal and written Ability to work unsupervised Able to work with others/part of a team Desirable Knowledge and experience of Cardiology PAS trained Able to undertake case note tracking Desk top publishing and more advanced skills Understanding of medical terminology and reception procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dartford and Gravesham NHS Trust Address Darent Valley Hospital Darent Wood Road Dartford DA2 8DA Employer's website https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)