Job Description Patient Experience Lead | Private Hospital | Horley, West Sussex | Permanent | Part-time Spire Gatwick Park has an exciting opportunity for a Patience Experience Lead. Your role will be to lead and drive improvements to the patience experience. This is a permanent Part-time position. Spire Gatwick Park Hospital offers world-class care and is part of one of the UK’s most respected private hospital groups. With a full multidisciplinary medical team, we’re specialists in a wide range of treatments that can be personalised to your needs. Duties And Responsibilities To lead and drive improvements to the patient experience utilising all information available within Spire Working with the Governance Manager - Tracker management of all PSIRs and actions. Contribute to the quarterly governance report coordinated with Governance Manager and IP Lead Collate monthly clinical dashboard with Governance Manager and disseminate Carry out any duties, delegated by the Hospital Director or Director of Clinical Services which reasonably fall within the general nature and level of the responsibilities of the post Lead the complaints process when being interviewed by the CQC or internal clinical reviews Working with the Governance Manager to ensure Safety and Flash Alerts are distributed to the appropriate groups and ensuring returns are sent to Head Office as applicable. Attendance at daily safety huddle reviewing and discussing relevant matters Attend and contribute to Clinical Audit & Effectiveness Committee and Clinical Governance Committee Triangulate incidents, complaints and risk and work collaboratively with the Governance Manager to monitor outcomes and examine opportunities to make improvements Who We're Looking For Familiar with and adhere to ISCAS Code of Practice in Complaints Management. Experience of CQC regulations and able to understand and develop plans to be Outstanding Ability to work proactively and independently Exceptional team player Competent in Microsoft Office packages Healthcare business experience & Healthcare processes Experience of dealing with patients and other stakeholders Excellent communication and interpersonal skills with the confidence and ability to build relationships Contract: Permanent Hours: Part-time, 22.5 hours Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options Spire for you’ reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance We commit to our employee’s well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Please contact Charlotte Oliver for more information on this role charlotte.oliverspirehealthcare.com For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications About Us At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development. We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.