About Rightangled
Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are seeking a highly organised and motivated Operations Manager to lead our operational efforts and ensure the efficient functioning of our pharmacy operations.
Role Overview
We are seeking an experienced and hands-on Operations Manager to oversee and optimise the day-to-day operations of our logistics, pharmacy, and customer service functions. This role is vital in ensuring smooth delivery operations, efficient pharmacy processes, and a responsive customer experience. You will manage cross-functional teams, coordinate supply chain activities, resolve operational issues, and continuously drive performance improvements across the business.
Key Responsibilities
1. Oversee the end-to-end logistics and delivery operations, ensuring timely and accurate order fulfilment.
2. Manage pharmacy processes including stock management, packing workflows, inbound/outbound goods, and space optimisation.
3. Lead and support the customer service team, ensuring high-quality and timely resolution of queries, complaints, and delivery issues.
4. Monitor and resolve packing errors, delivery failures, and any operational disruptions affecting the customer journey.
5. Collaborate with the supply chain team to ensure consistent stock availability, vendor coordination, and efficient replenishment.
6. Identify and implement process improvements across logistics, pharmacy, and customer support to enhance productivity and service levels.
7. Analyse KPIs and operational data to inform decision-making and report on performance to senior leadership.
8. Ensure all health & safety, compliance, and quality standards are upheld in warehouse and delivery operations.
Requirements
1. Proven experience as an Operations Manager in logistics, warehousing, pharmacy, or e-commerce (essential).
2. Strong understanding of supply chain processes, courier systems, and order fulfilment workflows.
3. Hands-on experience managing customer service teams and handling operational escalations.
4. Excellent problem-solving, organisational, and communication skills.
5. Ability to lead cross-functional teams in a fast-paced, high-growth environment.
Benefits
Why Join Us?
At Rightangled, you will be part of a passionate and dedicated team committed to making a difference in the healthcare sector. As an Operations Manager, you will have the opportunity to influence operational success and contribute to our mission of providing outstanding pharmacy services.
What We Offer
1. Competitive Salary
2. Pension Scheme
3. Employee Discounts on Healthcare Products
4. Professional Development Opportunities
5. A Supportive and Inclusive Team Culture
This is an exciting opportunity for a results-driven Operations Manager to take charge of pharmacy operations and help drive Rightangled’s success in the healthcare industry. If you are ready to make a significant impact and lead a dedicated team, we would love to hear from you!
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