SSE require a Facilities Assistant to support the Facilities Manager in the day-to-day FM services and activities within their Leeds office, delivering SSE's core business unit's requirements and needs.
Covering 8:00 - 17:00 Monday to Friday, with a 1-hour un-paid lunch break per day.
The key responsibilities will be:
1. To act as the first point of contact for SSE employees in Leeds, ensuring a professional, efficient and customer focused environment is always maintained.
2. Support all areas of Front of House; to include, Reception, Meeting Room Bookings including Hospitality / Refreshment requests / Administration.
3. Management of goods awaiting collection and goods delivered to site.
4. Liaise with the FM and SSE Key Stakeholders daily to ensure visit requirements are communicated and pre-meeting information can be issued in advance of visitors attending site.
5. Ensure meeting room set up, presentation equipment and presentation content are available for meetings as required.
6. Organise, prepare, and communicate details regarding key meetings & special events to FM & Key Stakeholders.
7. Ensure sign-in and out processes are followed, and the correct visitor passes have been issued and returned.
8. Deliver a 5* Customer Experience for all visitors to site, providing exceptional customer service, assistance, and guidance to all visitors to ensure each guest has a great experience during their visit, providing assistance to visitors requiring travel or hotels.
9. Ensure feedback from visits is collated and acted upon as necessary.
10. To support the Facilities Manager in all site related facilities management issues; including, Operation Efficiency, Financial Management, Compliance & Quality Assurance and Risk Management.
11. To build professional relationships with key stakeholders to develop knowledge of personal requirements and to be recognised as their first line “go to” person.
12. Attend training as appropriate/on-line/out of house/self-development.
13. To handle any guest complaints and provide a swift solution or escalate as appropriate.
14. To ensure you are immaculately dressed and recognised as the 'go to' customer experience contact.
15. Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs.
16. Work to and periodically review and update a standard set of operating procedures, making recommendations; suggestions; initiatives to support contract innovation.
17. Work closely with the FM, engineering, and cleaning team to identify any issues or faults that need raising and fixing.
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