To maintain and keep up to date all information with the procurement catalogue ensuring customers can easily identify goods and service requirements.
To provide customers with information to make informed best practice decisions on sources of supply and to source and negotiate on best prices for items and services required.
To give advice to customers on items held by NHS Supplies Chain, when required, also informing customers on code changes on items they have ordered, and on old or obsolete items.
To deal with all customer queries relating to all orders, incorrect deliveries, return of items, mispicks etc., then communicating the relevant information back to the customer and being responsible for achieving solutions at all times.
To have the ability to deal tactfully with customers in stressful or urgent situations and to keep the Manager informed of any problems which may require action.
To be fully conversant with Trust Standing Orders and Trust Standing Financial Instructions to ensure all purchases comply with the relevant guidance, and correct authorisation is sought and recorded.
Identify and achieve savings in accordance with organisational and personal objectives and highlight opportunities for best value for money.
To provide best value procurement advice at all times, e.g., best suppliers to approach for quotations, national contracts that can be accessed to assist in decision making, etc.
To maintain and update the procurement library and to support and maintain any Service Level Agreements as allocated within the work portfolio.
Collation, dissemination, and summarisation of data from the Trust's computer system to provide pertinent information, in report or spreadsheet form.
To be fully conversant with all computer systems (NHS Logistics online, Business World), including the use of e-mail as the main vehicle for communicating with customers.
General duties within the scope of the post.
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