What's involved with this role: Temporary Tenancy Support Assistant/Admin – Housing Job Ref: Rugby RQ1376001 Pay Rate: £13.69 per hour PAYE Hours per week: 37 Monday to Friday, normal working hours Role Length: This opening assignment is for 2-3 months City: Rugby, Warwickshire Basic DBS required The purpose of the role is to assist the Tenancy Support Officer to provide intensive support to tenants who are already living in homes provided by Rugby Borough Council who have complex needs to ensure they have a support plan that meets their needs. Key responsibilities: Assist the Tenancy Support Officer in providing a tenancy support service that enables tenants with complex needs to sustain their tenancy and live independently. Contribute as a member of the wider team in creating a positive working environment. Work as part of a multi-agency team to ensure all efforts are made to support customers in fulfilling their individual support plans. Ensure that customer care is maintained to the agreed standards according to the Council’s purpose, aims and values. Contribute to the delivery of a comprehensive Housing Service in accordance with the Council’s policies and procedures. Deliver tenancy support service in partnership with internal departments and external organisations to all customers referred to the service. Develop individual support plans with customers and support them to engage and adhere to them from the start of their tenancy. Work closely with the Housing Management, Customer Advice and Support Team to provide a seamless customer journey through the service as a whole. Work with all customers accessing the service around income maximisation and money management. Maintain good knowledge and understanding of the services delivered in the locality that customers are able to access. Maintain a good understanding of benefits, grants and awards that customers could be eligible for. Qualifications: 5 GCSE's, Grades A-C, or equivalent including English and Mathematics. Skills & Experience: A minimum of 2 years relevant experience in a customer focused environment. Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate. Previous experience dealing with the public both face to face and by telephone with a varying customer base. Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite). Full UK driving licence require for this role. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address. Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. S Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please