Purpose of the role: As part of the Trust’s Ranger Team, you will assist with the delivery of safe public access and positive, informative visitor experiences alongside caring for the environment and maintaining to a standard of excellence, the facilities and grounds at the above named location(s). In delivering your role you will: Champion and contribute to our vision - healthy lakes, landscapes and livesContribute to meeting our strategic impacts:Our managed landscapes will be abundant, diverse and connectedThe biodiversity of our places is enhanced and better connectedWe strive to be carbon neutral in our activities and processesLives will be enhanced from experiencing the outdoorsA more diverse range of people and more young people are inspired by and engaged with our places and experiencesThe health and wellbeing of more people is improved Introduction: Our Assistant Rangers work around the lakes and reservoirs of southwest England, conserving and protecting land and property of public interest and/or of statutory designation. Our Assistant Rangers work varied shift patterns, including evenings, weekends and bank holidays depending on the time of year and visitor demands. Our visitor locations are open seven days a week and tend to be busiest at weekends, in school holidays and during good weather. What you will do as our Assistant Ranger: Support the ranger team in delivering safe public access at the locations within your responsibility, working closely with the Trust’s Activity and Angling teams, enabling our visitors to feel welcome, have a safe and enjoyable visit as well as outstanding, inspirational experiences at our lakes. Work closely with the Trust’s environment team to deliver work for the benefit of the environment at the locations within your responsibility including developing and delivering habitat work plans, archaeological protection plans, agri-environment schemes and reporting on invasive non-native species or other conservation concerns. Support in the for delivery of agreed plans and work relating to the above in line with the Trust’s relevant policies, procedures and risk assessments. Deliver improvements to the facilities and grounds at the locations within your responsibility in line with agreed plans Provide excellent customer service to visitors and colleagues Assist in the planning and carrying out of day-to-day maintenance of the locations in your care, working with volunteers and wider teams on site to ensure the grounds and its facilities are presented to the highest standard. This will include engaging and managing contractors, grass cutting, tree work and footpath maintenance as well as assisting with the management of our built assets. Develop excellent relationships with neighbours, stakeholders and our visitors, handling enquiries and promoting the Trust through a public facing presence. Discourage and challenge unsafe and antisocial behaviour as required and promote responsible visitor behaviour Support the fisheries and activities teams ensuring a great experience is always available, engaging with customers and promoting safe and enjoyable use of the sites, ensuring all regulations and rules are upheld. Maximise car park and friends’ membership income through initiatives, education, and information to the public. Work with colleagues to ensure compliance with statutory duties such as the Conservation Access and Recreation Code of Practice, Countryside Code and assisting delivery integrated management plans. Take responsibility for the proper care and maintenance of equipment and vehicles in line with their operating manuals, ensuing required safety checks are carried out. Maintain facilities and carry out routine checks of playground equipment, site furniture, legionella etc. making sure online monitoring records are kept up to date in line with specified timescales. Manage and supervise volunteers (individual and groups) in line with the Trust’s procedures Deliver education sessions to schools and adult groups from time to time as requested. Undertake training and development as required by the Trust and be available to train colleagues. Take responsibility for the safety of our informal visitors, ensure that your team comply with procedures to manage risk to the public, self, other staff, volunteers and contractors. Ensure that high quality risk assessments are carried out in line with Trust guidance for works you are undertaking and supervising and monitor compliance with safety procedures. Take responsibility for visitor safety risk assessment and safety inspections, ensuring electronic records are accurate and regularly updated. Carry out such other duties as may reasonably be assigned by the Trust.