Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference. We are looking for an experienced Technician to join the Business Development team on a full time and permanent basis. This post is within a diverse and friendly team and it is offered on a hybrid working pattern. As a technician, you will provide a full range of technical support functions that are required across teams within Infrastructure & Environment directorate. You will report to the Quality Assurance Manager and will be required to support the range of disciplines and functions delivered in the Highways & Coastal and Traffic & Parking services in accordance with the Council’s strategies and policies. You will provide advice and guidance to the public and other customers as necessary on behalf of the service, responding within corporate timescales. You will be required to work across the directorate providing support and assistance where required to help improve the services performance. This could include working with the policies team to develop or update existing policies to bring them in line with the Councils current principles/guidelines, or developing a dashboard to enable the service managers to be able to better understand the performance of their teams. You will manage and respond to complaints, enquiries and FOI’s responding within corporate timescales. You will assist in the receipt, tracking, preparation and response of all correspondence including complaints, Members, etc. You will be required to use Auto CAD and / or equivalent software for the production of drawings as required. You must be able to work out of normal office hours as required and be on a rota. To be successful in this role, you must have good written and verbal communication skills as well as a strong working knowledge of Microsoft Excel, including the ability to build and maintain effective internal and external working relationships is crucial for this role. You will also need a strong working knowledge of Microsoft Excel with an understanding of Power Bi and dashboards. It is essential that you can provide timely and accurate advice to senior leaders/members/local councillors and the general public on all traffic, parking, highway, flooding and coastal related matters. When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab. If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV. If you would like a copy the Job Description, please Click here Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to. The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.