REPORTS TO: Deputy Care Operations Manager (DCOM)
JOB TYPES: Full-time, Permanent
SHIFT PATTERNS:
* 12 hour shifts
* Day shifts
* Night shifts
SALARY: £12.22 for day shifts; £13.22 for night shifts;
QUALIFICATIONS:
* Full UK Manual Driving License (Required)
* Enhanced DBS certificate within the last 3 years (preferred)
BENEFITS:
* Company pension
* Cycle to work scheme
* Refer a friend scheme
* Health Care Cash plan upon successful completion of 6 months probationary period
WHY THIS JOB EXISTS:
To
deliver high standards of patient transition care using responsible business
practices within a healthcare environment. To support the Deputy Care
Operations Manager (DCOM) with the management and development of the team to
provide high quality patient transitions.
MAIN RESPONSIBILITIES AND ACCOUNTABILITIES:
· Insist on all aspects of health & safety,
monitoring standards on a daily basis to ensure compliance with legislation.
·
Act as a role model for quality patient care,
the Company values, competencies, policies and procedures on all occasions.
·
Be a guardian of the Code of Conduct with the
team.
·
Monitor the standards of patient care for the
team to nurture a learning culture and provide creative solutions to facilitate
continual improvement.
·
Assist with the recruitment, induction, development
and retention of the team acting as a mentor for new team members.
·
Act as a conduit for communication between teams
and managers for effective engagement and disseminating business information.
·
Motivate and demonstrate genuine care for the team
through positive professional communication, proficient team meetings, teamworking
and coaching.
·
Support with the observation and identification
of potential development areas within the team’s performance and ensure they
have the skill and desire to achieve their objectives and business goals
alongside identifying and supporting with the management of poor performance for
improvement.
·
Manage the accurate implementation of electronic
systems for capturing required data, review and resolve issues in a timely
manner.
·
Assist with the professional administration
duties with the needs of the team when transitioning patients on duty.
·
Take accountability for own continual
professional development and reflective practice for learning.
·
Achieve business KPI’s, goals and objectives.
·
Ensure all vehicle standards are maintained to
the highest level achievable.
·
Respond positively to change by supporting and
delivering Company new initiatives.
·
Supervise rotas effectively to optimise
productivity and efficiency balancing the high standards of care for patients.
·
Support the role of business development as
required ensuring all opportunities are maximised through networking and relationship
building with clients and partners.
·
Ensure the integrity of the SCUK brand by
maintaining high professional standards for the whole team at all times.
·
Collaborate respectfully with Company
departments to facilitate deployments, audits, checks and standard operating
procedures for effective implementation and maintenance.
·
Ensure all work activities for the teams are in
line with legislation.
·
Deputise for the DCOM in their absence.
·
Any other reasonable duties as assigned.
-----------------------------------
SECURE
CARE COMPETENCY PROFILE
Our Leaders:
Safety First Level 3
Emotionally Intelligent Level 3
Commerciality Level 3
Unifying Level 2
Rational Level 3
Effective Level 3
Our core team competencies:
Considerate Level 3
Accountability Level 3
Respect Level 3
Empathy Level 3
KEY INDICATORS TO ASSESS DEVELOPMENT TO LINE MANAGER:
* Builds a positive team culture to improve brand
reputation.
* Encourage teamwork and best practice across all
bases.
* Support with succession.
* Start to perform duties as required by the next
level.
* Demonstrates commerciality.
BACKGROUND & EXPERIENCE:
* Previous
people
skills experience required
* Previous healthcare and driving experience
essential.
* Ability to adapt positively to change.
* Able
to communicate core competencies and demonstrate them as a role model for the
team.