* Join a luxury brand in a prime role to focus on business expansion plans
* Leverage your extensive experience in luxury retail
About Our Client
This is a heritage brand with a focus on quality and a quiet luxury aesthetic. From fashion apparel to accessories, their products are much loved by a loyal customer base, including their wholesale luxury partners.
Job Description
* Oversee all aspects of the retail department, including sales, customer service, and inventory management.
* Develop and implement retail strategies to drive sales and increase profitability.
* Ensure customer satisfaction by addressing customer concerns and queries promptly and professionally.
* Collaborate with other departments to ensure seamless operations and synergy.
* Analyse sales trends and market conditions to inform retail strategies.
* Manage and mentor retail staff, fostering a positive and productive work environment.
* Ensure compliance with all industry regulations and company policies.
* Continually seek opportunities for improvement and implement strategies to drive growth.
The Successful Applicant
A successful Head of Retail should have:
* Proven experience in a senior retail management role, preferably with luxury brands and pop-up retail experience.
* Strong track record of managing P&L, delivering increased sales, and improving overall business performance.
* Passion for fashion, craftsmanship, and the luxury retail sector.
* Exceptional leadership and team-building skills, with a focus on coaching and development.
* Excellent communication skills, both written and verbal, with a high attention to detail.
* Proficiency in English is required; knowledge of additional languages such as Mandarin, Arabic, Russian, or French is a plus.
* Strong CRM skills to cultivate an elite client book and leverage customer relationships for business growth.
What's on Offer
* A highly competitive and generous salary package with commissions and brand discounts.
* A supportive work environment and a friendly, dedicated team.
* Opportunities for professional growth and development.
* The chance to work in a key role within a heritage luxury company.
We encourage all qualified candidates to apply for this exciting opportunity as the Head of Retail. #J-18808-Ljbffr